WHAT ARE TAXPAYERS?
The most important people to this office, either in person or otherwise.
Not an interruption of our work, but the purpose of it.
We are not doing them a favor by serving them; they are doing us a favor by giving us an opportunity to do so.
Not outsiders to our governmental process; they are part of it.
Not cold statistics - names on a filing card or in a computer.
They are flesh-and-bone human beings with biases, prejudices, feelings and emotions like our own.
Not somebody to argue with. Nobody ever won an argument with a taxpayer.
People who bring us their individual concerns, and it's our job
to respond to those concerns effectively.